ASHVPN
Abuse & Contact

Abuse Reports and Contact

How to contact ASHVPN and report abuse.

Contact us View pricing
Terms Privacy Acceptable Use Fair Use Refund Policy Cookie Policy Data & Logging Abuse & Contact Legal Notice Device & Setup

Contact ASHVPN

For support, account questions, billing questions, cancellation requests, refund requests, abuse reports, legal notices, or general enquiries, contact:

[email protected]

Until dedicated support, abuse, or billing inboxes are created and delivery-tested, [email protected] remains the confirmed public contact route.

Abuse reports

ASHVPN is intended for lawful, secure, everyday VPN use.

ASHVPN does not permit use of the service for abuse, fraud, spam, malware, harassment, piracy, credential attacks, scraping abuse, platform abuse, child sexual abuse material, terrorism-related activity, or unlawful activity.

If you believe ASHVPN infrastructure has been involved in abuse, send a report to:

[email protected]

What to include in an abuse report

Please include as much of the following as possible:

  • the ASHVPN hostname, IP address, or other network identifier involved;
  • the date and time of the activity, including timezone;
  • logs, screenshots, message headers, URLs, transaction references, or other evidence;
  • a short description of the issue;
  • your name, organisation, and contact email if you need a response;
  • any urgent risk, safety issue, or legal deadline.

Please do not send passwords, private keys, one-time codes, payment card details, or unrelated sensitive personal data.

How ASHVPN may respond

ASHVPN may review reports and take action where appropriate, including:

  • asking for more information;
  • checking account, subscription, device, network, or operational records available to ASHVPN;
  • restricting or suspending access;
  • terminating service for serious or repeated abuse;
  • preserving relevant records where legally appropriate;
  • reporting serious unlawful activity to the relevant provider, platform, payment processor, authority, or law-enforcement body where appropriate.

ASHVPN may not be able to provide detailed updates about another customer account, internal investigation, security controls, or legal matters.

Law-enforcement and legal requests

Law-enforcement bodies, regulators, solicitors, and other legal requesters should contact:

[email protected]

Requests should clearly identify:

  • the requesting person, organisation, or authority;
  • the legal basis for the request;
  • the information requested;
  • the relevant date and time range, including timezone;
  • any relevant IP address, hostname, account email, payment reference, or other identifier;
  • the deadline for response;
  • contact details for verification and follow-up.

ASHVPN will review legal requests before taking action and may require formal legal process, clarification, or verification.

Customer support

For customer support, include:

  • your account email;
  • your plan, if known;
  • your device type;
  • the ASHVPN location you are trying to use;
  • approximate date and time of the issue;
  • screenshots or error messages where helpful.

Do not send your WireGuard private key or any password.

Important notes

ASHVPN LTD
Company number: 17184685
Registered office: 71-75 Shelton Street, Covent Garden, London, WC2H 9JQ