FAQ

Answers to the most important launch questions.

The FAQ stays focused on the live public offer: locations, plans, setup direction, support, and the site’s privacy/logging position.

Device-led plansThe pricing model starts with the number of approved devices.
Five launch locationsThe same five locations sit under the same public plan ladder.
Setup guidancePlatform-specific setup guidance sits inside the setup-guides section.
Support routeSupport and guidance stay visible from the public website.
Which locations are included at launch?

The public launch footprint is United Kingdom, European Union, Germany, Spain, and the United States.

How does pricing work?

Pricing is device-led rather than location-led. The public tiers are $3, $5, $9, and $15 in 28-day billing periods.

Does every plan use the same locations?

Yes. The public plans are structured around the same five launch locations instead of separate location pricing.

Is there a trial?

Yes. The 3-day public trial applies only to the 1-device Starter plan.

Does AshVPN claim to log browsing content?

No. The site describes a privacy-focused service that does not intend to log browsing content as part of normal service operation, while still using limited operational, support, billing, and abuse-prevention data where needed.

How do I get support?

Use the contact page or the email address shown in the footer for direct support.

Need a direct answer?Email [email protected] or use the contact page if your question is specific to your device, billing period, or setup path.

Launch discount codes

Have a discount code?

The first 100 AshVPN launch places use the $1 / 28-day launch offer. Discount codes do not stack on top of that $1 launch price.

If you enter a discount code during the launch period, the code can be saved to your AshVPN account and applied automatically to your next eligible paid plan after your first $1 / 28-day launch period ends.

Only one discount code can be saved per account. Payment/card details are still required for all AshVPN access.